SuperACR Privacy Policy – Your Data, Protected Always

1. Introduction

Welcome to SuperACR — one of the Philippines' trusted online casino and sports betting platforms. This Privacy Policy explains how SuperACR collects, uses, stores, and protects your personal information when you access or use our website at superacr.com.

By registering an account or using any of our services — whether you're playing JILI Slots, placing a bet on the PBA, or enjoying our live casino games — you acknowledge that you have read and understood this SuperACR Privacy Policy. Kung may mga tanong ka, our support team is always ready to help.

This policy covers all users of SuperACR's services from the Philippines and is aligned with the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173). Our Privacy Policy may be updated from time to time, and we will notify registered users of material changes via email or in-platform notice.

2. Data We Collect

SuperACR collects personal information in several ways to deliver a safe, smooth, and personalised gaming experience. The types of data we collect include:

2.1 Account Registration Data

When you create a SuperACR account, we collect:

• Full legal name
• Date of birth (to verify you are at least 21 years old)
• Email address
• Mobile number (for GCash, Maya, and OTP verification)
• Username and encrypted password
• Province/city of residence in the Philippines

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and protect our players, SuperACR may require:

• Government-issued ID (SSS, PhilSys, driver's licence, passport, voter's ID)
• Selfie or photo for identity verification
• Proof of billing or address
• Source of funds documentation for large transactions

2.3 Financial and Transaction Data

We record transaction information necessary to process your deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, or Mastercard. This includes transaction amounts, timestamps, and payment reference numbers. We do not store your full card numbers on our servers — payment processing is handled via secure, PCI-DSS-compliant gateways.

2.4 Gameplay and Activity Data

SuperACR collects data related to your gaming activity, including:

• Games played, bets placed, and results
• Deposit and withdrawal history
• Session duration and login timestamps
• Bonus and promotion usage

This helps us improve game recommendations and identify any patterns that may indicate problem gambling, in line with our Responsible Gaming commitments.

2.5 Technical and Device Data

When you access SuperACR, we automatically collect certain technical data:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Referring website and pages visited on SuperACR
• Session cookies and similar tracking technologies

2.6 Communications Data

Any messages, emails, or chat logs you send to SuperACR's customer support team are stored to help us resolve issues and improve service quality.

3. How We Use Your Data

SuperACR uses your personal data for the following purposes:

• Account management: To create, verify, and maintain your SuperACR account.
• Service delivery: To process deposits and withdrawals, activate bonuses, and provide access to our games and betting markets.
• Identity verification: To confirm your age and identity as required by our gaming licence and Philippine regulations.
• Fraud prevention and security: To detect unauthorised access, suspicious transactions, and protect both SuperACR and its members.
• Legal compliance: To meet our obligations under Philippine law, including anti-money laundering (AMLA) requirements and reporting to relevant authorities when required.
• Customer support: To respond to your queries and resolve account issues efficiently.
• Personalisation: To tailor promotions, game suggestions, and communications based on your preferences and activity — mas may personalisasyon, mas masaya ang gaming experience mo.
• Responsible gaming: To monitor gameplay patterns and step in when we identify signs of potential problem gambling.
• Marketing communications: To send you information about new games, promotions, and SuperACR updates — only if you have opted in or have an existing relationship with us.

We process your data based on one or more of the following lawful bases: contract performance, legal obligation, legitimate interest, and consent (where required).

4. Sharing Your Data

SuperACR does not sell, trade, or rent your personal information to outside marketers. However, we may share your data with trusted third parties in the following circumstances:

4.1 Service Providers

We work with third-party vendors who support our operations — including payment processors (GCash, Maya, GrabPay, etc.), KYC verification providers, IT infrastructure companies, and customer support platforms. These providers are contractually bound to process your data only as instructed by SuperACR and to maintain appropriate security standards.

4.2 Regulatory Authorities

We may be required by law to disclose your personal information to government bodies, regulatory agencies, or law enforcement authorities. This includes compliance with AMLA, PAGCOR requirements, and valid court orders or legal processes in the Philippines.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of SuperACR's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change in advance where required by law.

4.4 With Your Consent

In all other cases, we will only share your personal data with third parties if you have given us your explicit consent to do so.

5. Cookies and Tracking Technologies

SuperACR uses cookies and similar technologies to ensure the website functions properly and to improve your experience. Specifically, we use:

• Essential cookies: Required for you to log in, navigate the site, and use core features. These cannot be disabled.
• Analytics cookies: Help us understand how players use SuperACR — which games are most popular, where users drop off, and how we can improve. We use aggregated, anonymised data for this purpose.
• Preference cookies: Remember your language settings and other personalisation options.
• Marketing cookies: Used to show you relevant promotions and track the effectiveness of our campaigns, only if you consent.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies may affect certain features of the SuperACR platform, but won't prevent you from using core services.

6. Data Security

SuperACR takes the security of your personal information very seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Firewalls, intrusion detection systems, and real-time security monitoring
• Two-factor authentication (2FA) options for account access
• Role-based access controls limiting internal data access to authorised staff only
• Regular security audits and vulnerability assessments
• Secure, access-controlled data centres for server infrastructure

While we do everything we can to keep your data safe, no online platform can guarantee 100% security. We encourage you to use a strong, unique password for your SuperACR account and to enable 2FA. If you suspect unauthorised access, contact our support team immediately.

7. Data Retention

SuperACR retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Philippine laws and regulations.

Specifically:

• Account data: Retained for the duration of your active account, plus a minimum of five (5) years after account closure — in compliance with AMLA requirements.
• Transaction records: Kept for a minimum of five (5) years to meet financial and regulatory obligations.
• KYC documents: Retained for five (5) years after the end of the business relationship.
• Customer support records: Kept for two (2) years to assist with follow-up queries and quality assurance.
• Marketing data: Retained until you withdraw your consent or opt out.

Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you.

8. Your Rights Under Philippine Data Privacy Law

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by SuperACR:

• Right to be Informed: You have the right to know how your personal data is being collected and processed — that's exactly what this policy is for.
• Right to Access: You may request a copy of the personal information SuperACR holds about you.
• Right to Correction: If your data is inaccurate or outdated, you can request corrections through your account settings or by contacting support.
• Right to Erasure or Blocking: In certain circumstances, you can request the deletion or blocking of your personal data — subject to legal retention requirements.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format.
• Right to Lodge a Complaint: If you believe your rights have been violated, you can file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Privacy Officer at privacy@superacr.com. We will respond to your request within 15 business days.

9. Protection of Minors

SuperACR strictly prohibits individuals below 21 years of age from registering or using our services. We do not knowingly collect personal data from minors. If you believe a minor has provided personal information to SuperACR, please contact us immediately at privacy@superacr.com and we will take prompt action to remove such data from our systems.

Age verification is part of our KYC process, and any account found to belong to an underage individual will be suspended and the winnings forfeited in accordance with our Terms and Conditions.

10. Changes to This Privacy Policy

SuperACR reserves the right to update or modify this Privacy Policy at any time. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users via email or an in-platform notification
• In some cases, request your renewed consent where required by law

We encourage you to review this policy periodically so you're always up to date. Your continued use of SuperACR after a policy update constitutes your acceptance of the revised terms. Kung hindi ka agree sa changes, you are free to close your account by contacting our support team.

11. Contact Us

If you have any questions, concerns, or requests regarding this SuperACR Privacy Policy or how we handle your personal data, please don't hesitate to reach out:

• Email: privacy@superacr.com
• Support: Available 24/7 through our in-platform live chat
• Data Privacy Officer: dpo@superacr.com

For complaints not resolved to your satisfaction, you may also contact the National Privacy Commission (NPC) of the Philippines. Their official website is at privacy.gov.ph.